At Nutri Pets, we understand that sometimes things don’t go as planned. That’s why we’ve got a straightforward and customer-friendly return policy to make sure you’re happy with your purchase.
- 7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee on all our products. If you’re not completely happy with your purchase, you can send it back within 7 days of receiving it for a full refund. No questions asked!
- Product Condition: To be eligible for a refund, the product needs to be in its original condition unopened and unused. Please make sure all packaging, tags, and labels are intact.
- Return Process: To start a return, just get in touch with one of our authorized sales centers within 30 days of receiving your order. They’ll walk you through the process and give you a return authorization number. You can find your nearest center on our website or contact us for more details.
- Exchanges: Unfortunately, we don’t offer direct exchanges. If you want to swap a product, please go through the return process and then place a new order for the item you want.
- Non-Returnable Items: For health and safety reasons, certain items like opened food products and perishable items (including frozen food) can’t be returned.